Service & Support
Dedicated support at every stage — before, during, and long after delivery
-
Pre-Project Planning
- Over 10 years of technical service experience from our engineering team
- Established long-term partnerships with 200+ enterprises
- Successful delivery of 50+ turnkey projects
- Annual delivery of 2,000+ contracted products
- Annual provision of 2,000+ customized technical solutions for our clients
-
Delivery
- Dedicated project teams providing professional, responsive support
- Customized solutions designed to meet specific customer requirements
- Transparent, visualized service covering the entire product manufacturing process
-
Performance Assurance
- A team of 40+ domestic service experts
- Five regional service centers plus a mobile headquarters service unit
- 24-hour on-site personnel readiness
- Professional training programs tailored to customer needs
- Regular follow-up visits to ensure long-term satisfaction
- Rapid online technical support for prompt problem solving
-
Maintenance Services
- Remote Diagnostics: Real-time monitoring and diagnostics/Intelligent early warning/Safe and efficient operation
- Data Management: Real-time data acquisition / Secure storage and backup
- PLC Program Optimization
